Senior Analyst, Customer Success Operations

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Remote - United States Remote Posted 30+ days ago

What You'll Do * Domain Expertise: Bring working knowledge of customer success and account management into Customer Success Operations. Nice to have exposure to pre-sales and application specialist functions. * CS Metrics & Reporting: Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage and engagement KPIs, translating trends into insight CS leadership can act on and run the QA checks that catch issues before they reach leadership. * Cross-Functional Deployment Support: Partner with cross-functional teams, including account managers,…

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