Senior Applications Support Specialist

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Pune, India Posted 4d ago
Key Responsibilities Incident & Problem Management * Lead major incident (MI) bridges and restore service with minimum business impact. * Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra. * Own technical RCAs, drive long‑term and systemic remediation. * Identify recurring failure patterns and risks. Reliability Engineering * Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns. * Tune JVM parameters, analyze thread/heap dumps, and improve performance. * Influence application architecture for fault tolerance, scalability,…

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