ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. THE OPPORTUNITY: We are looking for a Senior Business Analytics Associate to help build the data foundation and intelligence layer that enables Abby Care to scale care delivery, improve clinical outcomes, and power an AI-native operating system for home care. Reporting to the Head of Data Analytics, you will independently lead high-impact analytics initiatives across Operations, Clinical, Finance, Product, and Engineering. You will turn ambiguous business problems into trusted metrics, rigorous analyses, and recommendations that shape company decisions. This is a full-time, hybrid role based in San Francisco, California. WHAT YOU’LL WORK ON: * Own analytics for one or more critical business domains and serve as a trusted partner to functional leaders. * Define company metrics, reusable data models, and dashboards that create a shared source of truth. * Identify the drivers of funnel conversion, time to start of care, prior authorization outcomes, caregiver engagement, operational efficiency, and revenue performance. * Develop forecasting, prioritization, and risk-detection models for operational and financial decisions. * Define and operationalize clinical quality and outcomes measurement. * Partner with Engineering and Product on canonical data models, lifecycle events, and the metrics layer powering AbbyOS and AI-enabled workflows. * Establish measurement frameworks for product adoption, operational changes, and experiments. * Improve the quality, scalability, and reproducibility of analytics through automation, documentation, and modern data practices. * Translate complex analyses into clear executive-level recommendations and actions. WHAT YOU’LL HAVE: * 4+ years of experience in business analytics, data analytics, business intelligence, product analytics, data science, or a related field. * Advanced SQL skills and strong proficiency in Python or R. * Demonstrated ability to independently define and lead complex analytical projects. * Experience translating ambiguous business questions into analytical frameworks and actionable recommendations. * Strong knowledge of metric design, dashboarding, dimensional data modeling, and modern analytics workflows. * Experience with tools such as dbt, Git, cloud data warehouses, and business intelligence platforms. * Strong communication and stakeholder-management skills. * High standards for data quality, rigor, and documentation. PREFERRED QUALIFICATIONS: * Experience in healthcare, insurance, care delivery, financial operations, or another operationally complex industry. * Experience with experimentation, causal inference, predictive modeling, forecasting, or optimization. * Experience with clinical quality, revenue cycle management, prior authorization, or patient lifecycle data. * Experience partnering with engineering teams on data architecture, pipelines, or event schemas. * Familiarity with the data requirements of AI or agentic systems. BENEFITS: * Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. * Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. * Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. * Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). * Paid parental leave to support your growing family. We provide up to 10 weeks of paid parental leave based on tenure, so you can focus on bonding and adjusting to life as your family grows. OUR VALUES 1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” 2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. 3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact [email protected].