Senior Customer Success Manager

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United States Remote Full-time$130k–$150k / year Posted 30+ days ago

Market rate. This role pays around the $163k median for similar USD roles (552 comparable postings in our corpus).

The Opportunity We are seeking a Senior CSM to sit at the intersection of strategic consulting, technical implementation, and customer success operations. Think: agency account lead meets technical implementation specialist. Someone who can run a kickoff call, train a CX team, troubleshoot a data integration, build a custom playbook, and conduct a quarterly business review - all in the same week. This role is critical to maintaining our high retention rate while scaling to support our ambitious 2026 growth targets. Success means the company has a customer experience that scales. Customers…

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