Senior Customer Support Specialist at Easygenerator (Remote)

ABOUT EASYGENERATOR We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful. We’re an AI-first company, using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product. WHAT YOU’LL DO * Interact with customers across chat, email, and calls * Share best practices and recommendations * Troubleshoot, identify, and escalate reported bugs, register customer complains and requests. * Collaborate with Sales, Development, Marketing, and QA * Represent the “voice of the customer” inside the company * Contribute to process improvements and exceed KPIs WHAT YOU BRING * Bachelor’s degree or equivalent experience * 1–2 years in a customer-facing role (support, success, service) * Excellent English communication skills (written + spoken) * Customer-first mindset with strong active listening skills * General computer proficiency and SaaS product knowledge * Ability to multitask and stay calm under pressure * Positive, team-oriented, and proactive attitude WHAT'S IN IT FOR YOU * Be part of a fast-growing scale-up where you make an impact from day one * Join an international team of passionate, supportive colleagues * Grow with us - new opportunities open quickly as we scale * Thrive in an inclusive, diverse workplace where performance matters most READY TO JOIN US? * Apply now and help us deliver world-class support while shaping the future of EdTech!

Senior Customer Support Specialist

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