Senior Incident and Escalations Manager

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Sydney, Australia Posted 3d ago

The Incident and Escalation Management team (IEM) is part of the company's Global Support Engineering (GSE) organization. IEM exists to continuously improve the company's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base. In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our…

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