Mirrai Careers

Senior Incident Operations Manager

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Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA Full-time Posted 8d ago
As an Incident Operations Manager on the company's Incident Operations team (Platform Engineering), you'll manage incidents end to end: from declaration and coordination, through member communication and member remediation, to review and follow-through. You'll work across Engineering, Product, Member Experience (MX), Core Experience, Risk, Compliance, Legal, and Finance, and lead through influence rather than authority. You'll bring a proactive, solution-oriented mindset and keep the member at the center of every decision. Alongside on-call work, you'll own defined improvement workstreams…

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