Senior Manager, Customer Care

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Chennai Posted 6d ago

The company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities): * Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly, to deliver an exceptional experience to live the company customers. * Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs, so complex…

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