JOB DESCRIPTION Alternative Payments is building the financial operating system for SMBs, consolidating the disconnected tech stack that holds service-based businesses back. Starting with MSPs, we've spent five years perfecting accounts receivable, and we're now expanding into accounts payable, AI-powered analytics, and beyond. We're at an inflection point: closing the loop on money movement and laying the foundation for a platform that will reshape how service businesses operate financially. We're growing fast, thinking big, and building a global team that wants to be part of something that lasts. We believe the best solutions come from diverse perspectives, deep collaboration, and a shared obsession with customer impact. If you're energized by real problems, real customers, and real impact, we want to hear from you! We're looking for a Product Designer with a research-first mindset, someone who thrives on untangling complex problems and grounding design decisions in evidence. This role blends deep UX research with end-to-end product design, from discovery to polished interface. You'll work closely with Product Managers, Engineers and stakeholders to build experiences that are visually refined and deeply aligned with our users' workflows and goals. What You'll Do * Own the discovery process: plan and run user research including interviews, usability testing, surveys and data analysis to uncover insights and validate design decisions; * Define what's worth researching: frame the questions, choose the right method for each problem and keep a continuous discovery cadence running alongside delivery; * Synthesize findings into actionable design opportunities, and help shape the product roadmap with them; * Build and maintain a shared research repository so insights compound over time and stay accessible across the team; * Design intuitive, accessible and aesthetically consistent interfaces for web applications; * Own design work from low-fidelity wireframes to high-fidelity prototypes, ensuring pixel-perfect implementation; * Partner with engineers during implementation to maintain design quality and fidelity; * Collaborate with Product Managers to define scope, requirements and success metrics for features; * Present design concepts, research findings and rationale to stakeholders with clarity and confidence. What We're Looking For * 5+ years of professional experience as a Product Designer, UX/UI Designer or similar role; * Hands-on experience leading UX research end-to-end, from study design and recruiting to synthesis and sharing results; * Fluency across qualitative and quantitative methods, and good judgment about which one a given question actually calls for; * Strong portfolio demonstrating problem solving skills, attention to detail and the ability to design complex workflows; * Proficiency with Figma (or similar tools) for design, prototyping and collaboration; * Understanding of accessibility principles and best practices in design; * Ability to communicate clearly with both technical and non-technical audiences; * Comfortable working in a fast-paced, collaborative, remote-first environment. Nice to Have * Comfort turning ideas into working front-end prototypes, whether hand-coded or built with AI-assisted tools; * Fluency using AI as part of your process more broadly: accelerating exploration, generating and testing concepts faster, supporting research synthesis, and cutting the time between question and answer; * Experience designing for B2B SaaS platforms or fintech products; * Experience working with payment products or teams; * Knowledge of behavioral design or cognitive psychology principles. WHAT WE OFFER * Competitive salary tailored to your experience, skills, and expertise. * The total compensation range for this role is 60k -84k USD, plus equity. The range displayed on each job posting reflects the approximate total target compensation for the position. Within the range, individual pay is determined by factors including relevant skills, experience, education/training. * Equity opportunities so you can share in our growth and success. * Unlimited PTO and flexibility when you need it the most. * Yearly learning & development stipend to help you grow and do your best work. WHY CHOOSE ALTERNATIVE PAYMENTS? At Alternative Payments, you’ll do work that truly matters. * Own your impact: Lead meaningful, high-impact projects and collaborative initiatives that are shaping the future of FinTech and redefining how businesses get paid. * Collaborate: Work with a diverse, innovative team where every voice is heard and great ideas come from anywhere. * Grow with us: Your career journey is top of mind. We prioritize internal growth and give you the space to shape your path based on your goals — whether that’s deepening your expertise in your domain or exploring something new. * Thrive in a supportive culture: As a scaling start-up, there’s a lot to be done and initiative is key. We believe in shared learning, open communication, and building each other up. When one of us grows, we all do. Want to see what we're actually building? We made a short video so you don't have to take our word for it. Get a glimpse of our product, our people, and the problems we're solving, then decide if it sounds like your kind of place. OUR VALUES * Transparency & Honesty: We communicate openly and truthfully with partners, investors, and each other so everyone understands where we stand and where we’re headed. * Resourcefulness & AI: We stay scrappy, find creative solutions, and make progress even when the path isn’t obvious. We have a bias for action and seek out the information and resources necessary to make decisions and move quickly. * Partnership: We win and lose together. We collaborate with our partners, investors, and teammates to tackle big challenges and reach shared goals. * Revolutionary & Boldness: We challenge conventions, take calculated risks, and build better, stronger solutions that move our business and the industry forward. * Accountability: We take ownership of our decisions and results. We follow through on our commitments knowing our work directly impacts our partners, our team and our business. APPLYING TO ALTERNATIVE PAYMENTS We’re looking for candidates who are ready to step in and make an impact from day one. We know that sometimes people hold back unless they meet every requirement, but if you’re excited about the role, bring relevant experience, and are ready to contribute, we want to hear from you! All resumes are reviewed by our small but mighty talent team. While we may use AI tools to help prioritize applications, real people are behind every resume review and hiring decision. We’re also committed to an inclusive and accessible process. If you require reasonable accommodation during the hiring process, please let us know upon being selected to interview.