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Senior Program Manager, AI Enablement

Chime Financial, Inc

Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA Full-time Posted 3w ago
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ABOUT THE ROLE The Applied AI team's job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you. The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. IN THIS ROLE, YOU CAN EXPECT TO: * Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes * Go deep on workflow problems before proposing solutions — spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause * Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work * Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask * Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time * Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently * Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness * Build documentation and governance into programs from the start, so nothing depend on you being in the room * Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership * Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime. TO THRIVE IN THIS ROLE, YOU HAVE: * 5+ years of experience in program or project management, preferably in a fast-paced tech environment. * Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided * History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result * Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result. * Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable * Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively * Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively * Comfort spending time in a problem before designing a solution * Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc) * Preferred qualifications * Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes * Background in enablement, L&D, or change management in a technology environment * Experience in an internal AI or enterprise AI adoption role * Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini) * Background in product operations, business operations, or technical program management. * Working knowledge of AI governance or Responsible AI principles. #LI-Onsite #LI-LB1 A LITTLE ABOUT US At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.  We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. WHAT WE OFFER FOR OUR FULL-TIME, REGULAR EMPLOYEES * 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. * 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. * ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. * 🏝 Generous vacation policy and company-wide paid days off * 🫂 1% of your time off to support local community organizations of your choice * 👟 Annual wellness stipend to use towards eligible wellness related expenses * 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents * 👪 Access to family planning reimbursement * 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: [email protected]. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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