All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. ABOUT JUMPCLOUD® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.   JUMPCLOUD IS INTELLIGENT, SECURE IT. WHAT YOU WILL BE DOING: Own and lead quality efforts for significant product areas or cross-team initiatives, defining and driving execution of comprehensive test strategies (functional, integration, performance, and system testing). Support developers in large initiatives to "shift quality left"—ensuring they can run acceptance tests locally and sharing techniques to improve how developers test and validate their own changes. Develop, execute, and maintain complex automated test scripts (using Python, Pytest, TypeScript, etc.) alongside the development team to enforce collective ownership of quality. Participate actively in Post-Incident Reviews (PIRs) and drive toward comprehensive solutions to prevent repeat incidents. Plan and complete the Readiness Review testing sections for tasked initiatives, managing end-to-end acceptance and exploratory testing at the epic level. Conduct complex debugging, including staging/production issue reproduction and root cause analysis, helping to troubleshoot issues even outside of your immediate team. Partner with the Pillar Lead and Protectobot to identify and address technical gaps in test coverage, unblock framework issues, and implement AI-assisted testing efficiencies. Mentor and coach QE 1s, QE 2s, and QE 3s, guiding them on advanced testing techniques, and act as a technical interviewer during hiring processes. Evaluate risk vs. schedule, balancing comprehensive testing with rapid delivery timelines to optimize engineering velocity. Collaborate with architects and development leads to ensure overall system testability and robustness. YOU HAVE: 6-8 years of experience in test planning, automation framework utilization, and Agile collaboration, with a reputation for tackling hard problems. Advanced proficiency in automation tools and programming languages (e.g., Python, Pytest, Playwright, TypeScript, JavaScript). Deep experience with diverse testing methodologies, including performance, security, integration, and exploratory testing. Proven ability to design and implement scalable, maintainable test automation solutions. In-depth knowledge of CI/CD, deployment pipelines, and troubleshooting tools to support efficient release cycles. Strong ability to identify when and how to escalate issues to ensure swift resolution. Experience enabling development teams to manage their own testing and fostering a culture of collective quality ownership. A collaborative, team-oriented mindset, displaying ownership of quality for epics and proactively identifying problems early. Strong communication skills, thinking globally about customer needs and collaborating effectively across teams and hemispheres. Proven ability to define and execute strategies for augmenting test coverage, strategically layering Unit Tests, Functional Tests, and Acceptance Tests across the full test automation pyramid. BONUS POINTS IF YOU HAVE: Practical experience leveraging Generative AI or LLMs in the software testing lifecycle to improve test efficiency. Deep domain expertise in areas relevant to our pillars (e.g., Identity/Directory protocols, Authentication flows, MDM/Device Management, or Cloud Platforms). Experience with API and web app UI test automation tools like Gherkin, Cypress, or similar. Deep expertise in designing and implementing Go-based Unit Tests (UT) and leveraging functional testing (FT) frameworks to ensure robust component and service reliability. Experience deploying, installing, and configuring applications on cloud-based servers (AWS experience is a plus). Prior experience in dynamic, fast-paced startup environments. Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.   You must be located in and authorized to work in the country noted in the job description to be considered for this role.    Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.   Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.   Why JumpCloud?   If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.     One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO   Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.      JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.   Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.   All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"    #LI-Remote #BI-Remote