Senior Solutions Engineer

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Boston Remote Full-time$160k–$180k / year Posted 30+ days ago
Market rate. This role pays around the $185k median for similar USD roles (1106 comparable postings in our corpus).
COMPANY OVERVIEW The company sits at the center of the hottest intersection in tech right now: AI and customer experience. While most AI support tools still focus on FAQs and deflection, the company's agents actually do the work — autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information. That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost — not "savings if you use it well," but savings because the agent did the…

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