Senior Warranties Manager

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Mexico City, CDMX Full-time Posted 30+ days ago

This role * Manage Global Warranties vertical to build and standardize processes to scale warranties across different regions. * Implement continuous improvement methodologies across different verticals to minimize costs and improve CX. * Analyze, test, identify and assess potential risks projects that can potentially impact P&L and CX. * Determine KPIs / OKRs to improve performance towards a better CX across different channels. KEY RESPONSABILITIES: Manage a team of 5+ supervisors, analysts and BPOs to effectively implement continuous improvement methodologies for different…

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