Service Design Program Manager, Support

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San Francisco Remote Full-time$216k–$310k / year Posted 13d ago

Above market. This role pays above the $175k median for similar USD roles (146 comparable postings in our corpus).

You’ll own projects from discovery through implementation: researching customer and team needs, mapping support journeys, designing better workflows, and leading cross-functional partners through execution. Success means turning insights into changes that work in practice, and measuring whether those changes improve the experience for customers and the teams supporting them. In this role, you will: * Work with User Operations teams to design, execute, and report on research, identify opportunities, and drive improvement to the company’s support journeys. * Collaborate closely with…

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