Service Desk Analyst Intern

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Minneapolis, MN Internship Posted 4w ago

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. HERE'S WHAT YOU'LL DO * Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution. * Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users. * Prepare, set up, and coordinate employee equipment. * Identify areas of operation that require upgraded equipment;…

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