Service Desk Lead

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Huntsville, AL Full-time Posted 30+ days ago
Location: Huntsville, AL Required Clearance: SECRET  Required Education: Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered. Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment. Position Description The company is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires…

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