The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization's ServiceNow platform. This role supports ITSM workflows, manages user access, and ensures platform stability and performance. The ideal candidate is a hands-on technical professional who can translate business requirements into platform configurations and work collaboratively with stakeholders across IT and the business.  Location: Remote, working hours are based on the US Eastern Timezone.  About the Company: Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency. KEY RESPONSIBILITIES  * Administer and maintain the ServiceNow platform, including user management, group roles, and access controls.  * Configure and customize ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.  * Build and maintain workflows, notifications, UI policies, business rules, and client scripts using low-code/no-code tools.  * Create and manage Service Catalog items, record producers, and variable sets.  * Monitor platform health, manage upgrades, patches, and hotfixes in coordination with the ServiceNow team.  * Perform data imports, transform maps, and data integrity checks.  * Develop and maintain reports, dashboards, and performance analytics for stakeholders.  * Support integration configurations using REST/SOAP APIs and MID Server setup.  * Document configurations, processes, and change history in accordance with change management policies.  * Provide Tier 2/3 platform support and resolve escalated incidents related to ServiceNow functionality.  * Collaborate with developers and architects on platform improvements and new feature rollouts.  * Participate in testing (UAT) for new releases, plugins, and customizations.    REQUIRED SKILLS & TECHNICAL COMPETENCIES  * Strong working knowledge of ServiceNow core modules: ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB.  * Proficiency with ServiceNow Studio, Update Sets, and deployment across environments (Dev/Test/Prod).  * Experience with ServiceNow UI customization: forms, views, list controls, UI policies, client scripts.  * Ability to write basic JavaScript for client scripts, business rules, and script includes.  * Familiarity with ServiceNow Flow Designer and/or Legacy Workflow Editor.  * Understanding of ITIL fundamentals and how they apply to ITSM workflows.  * Experience with REST API calls and ServiceNow integration basics (IntegrationHub a plus).  * Ability to manage CMDB data integrity, relationships, and discovery schedules.  * Knowledge of Access Control Rules (ACLs), roles, and groups.  * Proficiency in creating Performance Analytics indicators and dashboards.  * Basic understanding of ServiceNow MID Server installation and configuration.  * Familiarity with Agile/Scrum methodology and sprint-based project delivery.    * Experience with ServiceNow HRSD, CSM, or ITOM modules.  * Exposure to ServiceNow Virtual Agent or AI/ML features.  * Knowledge of LDAP/Active Directory integration with ServiceNow.  * Experience with Jira or similar ticketing/project tracking tools.  * Understanding of ServiceNow GlideRecord API and scripting best practices.  * Strong analytical and problem-solving skills with attention to detail.  * Clear written and verbal communication; ability to translate technical concepts for non-technical stakeholders.  * Collaborative team player, comfortable working across IT, HR, Finance, and business units.  * Self-motivated with ability to manage multiple priorities in a fast-paced environment.  * Willingness to learn and stay current with ServiceNow releases and best practices.    EDUCATION & CERTIFICATIONS  * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).  * ServiceNow Certified System Administrator (CSA) – a plus  * ITIL Foundation certification – a plus.  * ServiceNow Certified Implementation Specialist (CIS) in any module - a plus.  What We Offer: * Opportunities for professional growth and development. * A collaborative and inclusive work environment. * The chance to work on impactful projects with a talented team. * Excellent compensation in USD. * Hardware and software setup.