We are looking for a Salesforce Administrator to work on a long-term project for one of our clients, the leading independent provider of elevator maintenance, repair, and modernization services. Our client has brought together the industry’s finest technicians to maintain over a thousand elevators and escalators across 58 markets in 24 states. Location: Only LATAM - 100% Remote.  Working hours are based on the US Central or Eastern Time Zone. About Us: Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency. Key Responsibilities: * Use various techniques to gather business needs from stakeholders, e.g., focus groups, observation, prototyping. * Define and construct user stories in the proper format, and outline the work you need to complete to meet the overall business requirement. * Understand and create a variety of business process maps to engage end-users and validate business requirements. Examples include UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers)  * Responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, user acceptance test plans, and many others. * Facilitate clear and concise stakeholder communication throughout the project. * Balance stakeholders' motivations and objectives throughout project meetings and in communication throughout the project lifecycle. * Support and facilitate User Acceptance Testing (UAT). * Ensure the right people are testing the right things. Qualifications: * Four-year degree or equivalent work experience. * 1-2+ years of experience as a BA, Product Owner, or Salesforce Administrator. * Demonstrated ability to document business requirements for Salesforce implementation projects. * Experience writing requirements in an Agile methodology and experience writing user stories. * Experience with Agile development methodology (e.g. Scrum). * Ability to influence stakeholders and work closely to determine acceptable solutions. * Excellent documentation skills. * Fundamental analytical and conceptual thinking skills. * Competency in Microsoft applications including Word, Excel, Visio, Project, Outlook, and SharePoint. * Excellent planning, organizational, and time management skills. * Previous experience implementing Salesforce solutions. * Salesforce Certifications preferred. What We Offer: * Flexible working hours and remote work options. * Opportunities for professional growth and development. * A collaborative and inclusive work environment. * The chance to work on impactful projects with a talented team. * Excellent compensation in USD. * Hardware and software setup (mandatory).