Primary purpose: Keep the platform stable, secure, well-governed, and release-ready. Key responsibilities * Administer users, groups, roles, and access * Manage update sets, release calendar, and deployment controls * Coordinate clones, patches, upgrade readiness, and regression cycles * Monitor instance health, performance, and configuration hygiene * Maintain system properties, notifications, scheduled jobs, and technical documentation * Coordinate with infrastructure/security teams on platform controls Required skills * Strong ServiceNow administration experience * Release and environment management * Security role and access governance * Incident/defect triage * Strong documentation discipline The ideal candidate would also have skills as a technical lead and developer to include; * Key responsibilities * Design and build medium/high-complexity platform changes * Lead workflow/flow design, form logic, and app enhancements * Set coding/configuration standards * Review technical solutions before deployment * Support complex defects and root-cause analysis * Build and maintain forms, flows, catalog items, notifications, and dashboards * Support departmental workflow enhancements * Resolve production defects and service requests * Develop minor integrations and configuration changes * Support testing and deployment validation * Run intake sessions with departments * Document requirements, user stories, acceptance criteria, and process maps * Facilitate prioritization with business and platform leadership * Coordinate UAT, business sign-off, and release readiness * Maintain training aids, SOPs, and knowledge documentation * Required skills * Strong ServiceNow development background * Flow Designer, scripting, integrations, and scoped app experience * Technical design discipline and Testing and code review practices * ServiceNow configuration and development and Service catalog/request fulfillment logic * Workflow/process automation * Reporting/dashboard support * Strong requirements gathering and process mapping * Service management/process improvement background * UAT coordination * Documentation and communication skills * Ability to work across technical and business teams * Ability to translate business requirements into platform solutions

ServiceNow Platform Administrator

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