HIRING FOR BOTH LOCATIONS Job Summary The Shift Leader oversees daily operations of the dog day-care and boarding facility, including staff supervision and performance, safety protocols, and training initiatives. This role supports a safe, organized, and high-quality environment for both animals and staff, working under the direction of the Resort Administrator. Essential Duties & Responsibilities Staff Supervision & Leadership * Lead by example; participate in all operational tasks regularly. * Conduct daily team huddles and ensure open, respectful communication. * Provide coaching, training, and performance feedback in accordance with BFFE policies. * Enforce company procedures and initiate disciplinary action as necessary. * Support onboarding and ongoing training using the BFFE training checklist. * Monitor staff interaction with dogs; provide daily feedback (~15–20 minutes per group). Animal Care & Safety * Ensure safe and appropriate care across day-care, boarding, ADW, ACC, and grooming. * Administer medications and follow veterinary instructions as directed. * Oversee dog evaluations, group placements, and documentation of behavior or health issues. * Maintain accurate logs: health, behavior, transition lists, and training referrals. * Liaise with pet owners on behavioral updates or concerns. Facility & Operational Oversight * Maintain cleanliness and ensure compliance with sanitation protocols. * Monitor and report maintenance or equipment issues. * Support inventory management and coordinate with vendors or service providers. * Verify physical dog counts against system records throughout the day. * Collaborate on process improvements with management. Administrative Duties * Complete shift reports, behavior/health logs, and staff checklists. * Prepare daily group setups and communicate scheduling needs. * Contribute to client-facing materials such as photos, report cards and social media updates. Requirements * Must be able to stand, walk, bend, and move continuously for most of the shift. * Frequent squatting, kneeling, reaching, and lifting while managing animals and cleaning tasks. * Exposure to outdoor weather conditions for 6 or more hours per day year-round. * Regular exposure to wet or humid conditions and strong odors associated with animal care. * Occasional exposure to airborne particles, cleaning chemicals, and loud noise levels. * Tasks may include navigating uneven or graded terrain and lifting dogs of various sizes. * Use of tool such as shovels, brooms, mops and sanitation equipment is required. * Operate electronic systems (PC/mobile) to manage records and scheduling. * Perform housekeeping and kennel sanitation duties. * Communicate clearly and professionally with coworkers and pet parents. * Participate in resort operations across various workstations. * Travel between location or to veterinary appointments as needed. Education & Experience * High school diploma or GED required. * Minimum 6-months professional dog care experience preferred. * Team Lead experience helpful. * Strong communication, time management, multitasking, and customer service skills. * Valid driver's license, insurance and reliable transportation.

Shift Supervisor - Dog Resort - Cockeysville

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