Mirrai Careers

SMB Customer Success Manager

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Mexico Remote Full-time Posted 10d ago
As the company’s SMB Customer Success Manager, you will report to the CSM Manager, while working heavily across Customer Success, CX, Product, and Marketing teams. You will be responsible for ensuring the success and owning the customer experience of our fast-growing small and mid-market customers. In this role you will monitor the health of hundreds (going on thousands) of our SMB brands, drive their success with the company, and improve their customer experience through a 1-to-many success model. Your days will be spent vacillating between driving internal initiatives to improve…

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