Social Media Escalations (Support) - Team Lead / Assistant Manager - Travel CST

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Bengaluru, Karnataka Posted 8d ago

What you’ll do Respond to comments, DMs, and mentions on X, Facebook, Instagram, and LinkedIn within agreed response times. Handle pre- and post-booking queries such as refunds, cancellations, reissues, date changes, and ticketing for GDS and LCC airlines, buses, and trains. Action bookings and PNRs directly, and work Freshdesk tickets and calls when required. Own escalations end to end, coordinating with Operations, Product, and Tech until they are closed. Call back dissatisfied customers to recover the experience. Flag recurring issues and share customer feedback with the Social Media…

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