Specialist, Workforce Management

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Tempe, AZ Full-time Posted 6d ago

SPECIALIST, WORKFORCE MANAGEMENT What you’ll be doing * Interpreting data and making staffing recommendations to improve schedule efficiency. * Monitoring call volume and queue performance to achieve ASA/Service Level goals. * Producing reports according to deadlines, including but not limited to: attendance, intraday/end of day performance, and other ad hoc reports as assigned. * Generating, analyzing, and optimizing schedules on a weekly basis to support the business initiatives such as training, coaching, team meetings, etc. * Managing time off, VTO, and OT allocations to align with…

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