Sr. Customer Success Manager, Federal

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Remote - USA Remote Posted 30+ days ago

WHO YOU ARE * Experienced in enterprise SaaS product support environments * Skilled at building long-term, executive-level relationships and delivering measurable outcomes (renewals, health scores, growth) * Strategic thinker with strong account management, planning, and problem-solving skills * Capable of leading cross-functional initiatives to address customer needs and deliver scalable solutions * Knowledgeable in customer lifecycle management, including journey mapping, touchpoints, and retention strategies * Proficient with case management systems and CRMs (e.g., SFDC, JIRA) *…

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