Mirrai Careers

Sr. Process Innovation Specialist

Coupang

Taipei, Taiwan Posted 2w ago
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JOB SUMMARY Drive data-driven process innovation across fulfillment and warehouse operations by applying analytical thinking, structured problem-solving, and continuous improvement methodologies. Partner with cross-functional teams to identify opportunities, influence decisions, and deliver scalable solutions that improve productivity, quality, and operational efficiency. KEY RESPONSIBILITIES * Analyze operational data to identify process bottlenecks, inefficiencies, and improvement opportunities across warehouse operations. * Apply structured problem-solving and root cause analysis to design and implement sustainable process improvements. * Collaborate with Operations, Product, Engineering, and other stakeholders to align priorities and drive optimization initiatives. * Develop KPIs, dashboards, and reports to support data-driven decision-making and effectively communicate performance insights. * Lead cross-functional projects and pilot programs from concept through implementation, ensuring measurable business impact. BASIC QUALIFICATIONS * Bachelor's degree in Industrial Engineering, Engineering, or a related field. * 3+ years of experience in process improvement, operations excellence, supply chain, logistics, or fulfillment center operations. * Strong analytical and logical reasoning skills with the ability to solve complex operational problems using data. * Strong understanding of KPI development, root cause analysis, process mapping, and workflow optimization. * Proven ability to collaborate with cross-functional stakeholders, influence decisions, and drive execution in a fast-paced environment. * Strong verbal and written communication skills in English. PREFERRED QUALIFICATIONS * Experience performing large-scale data analysis using SQL, Excel, Python, R, or similar analytical tools. * Experience with simulation, optimization modeling, or operations research techniques. * Familiarity with warehouse management systems (WMS), automation technologies, and operational analytics platforms. * Experience leading cross-functional projects from concept through implementation. * Demonstrated ability to translate complex data into actionable business insights.

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