Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.  Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. ABOUT THE ROLE: Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction. As a Senior Software Engineer on the Customer Retention team, you'll lead the technical design and implementation of scalable, high-performance front-end experiences across web and mobile (React, React Native). You will collaborate with cross-functional teams to drive front-end architecture decisions, mentor engineers, and influence the direction of our platform. YOU WILL: * Lead the design and architecture of scalable and performant web and mobile front-end solutions that meet product requirements and enhance user experience * Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards * Advocate your team's technical needs and priorities within the broader engineering organization * Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments * Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience * Work closely with backend and platform engineering teams to ensure seamless integration between front-end experiences and underlying services * Contribute to the vision for the team and the platform as a technical leader, identifying front-end technologies and technical investments that improve performance, reliability, and user experience * Break down complex projects into clear, actionable tasks to drive successful outcomes * Implement front-end observability practices in Datadog, including real user monitoring (RUM), crash reporting, and client-side error tracking, to ensure app reliability and performance * Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools * Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts * Create and maintain technical documentation for architecture and development processes * Conduct code reviews and contribute to knowledge-sharing initiatives within the team * Identify performance bottlenecks (render performance, bundle size, mobile memory/battery usage) and propose enhancements to optimize app performance * Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform * Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers * Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members YOU HAVE: * 5+ years as a software engineer, shipping production code * 3+ years of experience building React Native applications for both iOS and Android, including app store release processes * Bachelor's or higher in Computer Science or equivalent professional experience * Proficiency in front-end technologies including HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL) * Proven experience building scalable, high-performance web and mobile applications, preferably in a cloud environment * Experience with front-end state management (e.g. Redux or Context API) * Experience with front-end testing frameworks (e.g. Jest, React Testing Library) and mobile E2E testing tools (e.g. Detox, Appium) * Experience deploying and hosting front-end applications, including CI/CD pipelines and CDN/edge delivery * Working knowledge of accessibility standards (WCAG) and building inclusive user experiences * Excellent problem-solving skills and the ability to think critically and strategically. * Experience with agile software development and delivery methodology * Strong communication and collaboration skills, with the ability to work effectively within and across teams * Capable of prioritizing multiple projects in order to meet goals without management oversight PREFERRED QUALIFICATIONS: * Experience building customer retention, lifecycle, or engagement features (e.g. subscription management, personalization, win-back/reactivation flows, membership benefits) * E-commerce experience * Experience with Node.js for server-side rendering or BFF (backend-for-frontend) patterns * Native Android development experience (Kotlin), in addition to React Native OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): * Competitive salary & equity compensation for full-time roles * Unlimited PTO, company holidays, and quarterly mental health days * Comprehensive health benefits including medical, dental & vision, and parental leave * Employee Stock Purchase Program (ESPP) * 401k benefits with employer matching contribution * Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.