Mirrai Careers

Staff Engineer, Support Experiences

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Bengaluru Posted 30+ days ago
WHO WE ARE Providing great support to users of all sizes is culturally important to everyone at the company. We partner closely with the company’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.the company.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for the company’s users…

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