Mirrai Careers

Strategic Customer Success Manager

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United States - Remote Remote Full-time Posted yesterday
What You'll Do: * Own the crown-jewel portfolio: Serve as the end-to-end owner and executive-sponsor counterpart for the company's most strategically consequential enterprise accounts — accountable for retention, multi-year expansion, and long-term partnership. * Architect the enterprise CS motion: Build and own the operating model the CS org runs on — NRR methodology, QBR standard, strategic account-planning framework, and health/risk model. * Drive account growth & diversification: Identify and execute multi-year expansion and product-diversification opportunities across your portfolio,…

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