Support Engineer

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Remote, UK Remote Posted 6d ago

We build and manage AI agents that answer customer questions and solve technical problems. People step in when a problem needs deeper work. We share what we learn with Product and Engineering to make the company better. WHAT YOU'LL DO: * Build and improve AI support agents. This includes their instructions, workflows, and the knowledge they use. * Test agent answers for accuracy and clarity. Fix errors and record what you learn. * Investigate customer problems that need a person. Use logs, code tools, and monitoring data to find the cause. * Write and update help articles so customers…

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