Mirrai Careers

Support Engineer

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Prague, Czech Republic Full-timeCZK 960k–CZK 1440k / year Posted 4d ago
You will join a small support team that runs much of its work through its own AI agent harness. Agents read threads, pull logs and traces, and draft replies. You decide what is true, what goes out, and what has to change so the same question does not come back. Based in Europe, you own the queue during European hours and hand off to the US. Your job will be: 1. Owning technical support threads from developers and enterprise customers, from first reply to resolution 2. Debugging issues across our SDKs (Python, JS/TS), CLI, API and the platform underneath, using logs, traces and metrics and…

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