Support Operations Lead

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San Francisco Remote Full-time$279k–$310k / year Posted 30+ days ago

Above market. This role pays above the $150k median for similar USD roles (171 comparable postings in our corpus).

This is not a traditional support operations lead role. We’re looking for someone to help us define the future of support, who thrive at the intersection of team/project management, systems building, data science/engineering, and with deep craft experience in the support operations space. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. 1-2 weeks of travel per quarter may be required. IN THIS ROLE, YOU WILL: * Lead and evolve organizational design for our frontline operations across…

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