Support Program Manager, Partnerships

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San Francisco Full-time$216k–$310k / year Posted 30+ days ago

Above market. This role pays above the $175k median for similar USD roles (169 comparable postings in our corpus).

This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: * Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. * Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. * Define partner-specific customer journeys, support…

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