Team Lead, Customer Support

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UK (Remote) Remote Full-time Posted 3w ago

Title: Team Lead, Customer Support Location: Remote, UK Experience: M1 Job Function: Support Employment Type: Permanent, Full Time Industry: Computer & Network Security Responsibilities * Leads, mentors, and develops a team of customer support engineers ensuring they have the necessary tools, training, and knowledge to excel in their roles. * Ensure timely closures of tickets and SLAs are met within the team. * Promotes knowledge sharing within the team to enhance overall support capability and efficiency. * Promotes customer communication via live channels, not email. * Handles…

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