Technical Client Success Specialist (f/m/d)

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São Paulo, São Paulo, Brazil Posted 30+ days ago

Please note: This position sits on a global team and English is a requirement. To be fully considered, please submit your CV in English. What You'll Do * Act as the first point of contact for incoming technical support requests. * Triage, categorize, and prioritize tickets to ensure efficient handling. * Resolve straightforward technical issues and service requests. * Perform initial troubleshooting and gather relevant information for investigations. * Escalate complex issues to specialist teams when required. * Maintain accurate case records and ensure SLA targets are met. *…

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