Technical Support Engineer

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United Kingdom Remote Full-time£43k–£52k / year Posted 30+ days ago

Below market. This role pays below the £102k median for similar GBP roles (7 comparable postings in our corpus).

As a (Senior) Technical Support Engineer you will: * Reproduce, debug, and escalate technical issues in partnership with Engineering and Product. * Act as a technical expert and initial escalation point for our SDK and Cloud products. * Work directly with developers to provide guidance and resolve complex issues. * Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders. * Participate in a 24/7 on-call rotation to support critical customer needs. * Collaborate with Engineering to communicate incident status and contribute to root…

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