Mirrai Careers

Tier 1 Customer Support Representative

Company hidden

Dallas, TX Full-time Posted 30+ days ago
The Tier 1 Customer Support Representative serves as the first point of contact for the company customers, providing customer service, account assistance, and frontline technical support. This position is responsible for resolving customer needs whenever possible during the initial interaction, including basic troubleshooting of fiber internet and Wi-Fi services. The Tier 1 Representative works with internal systems and network-management tools to diagnose service issues, make approved account and equipment changes, identify known outages, and escalate more complex technical issues to Tier 2…

See the company and apply

Unlock to see who’s hiring, read the full description and apply on the company site.

Checking access…

Explore related jobs

Want more roles like this? Browse fresh jobs or tailor your resume with AI.