Tier 1 Production Support Analyst - Analyst

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Colorado Springs, Colorado, United States Full-time Posted 10d ago

Responsibilities * Collaborate with Production Support team members to maintain active engagement during working hours and share workload responsibilities equitably. * Respond to client inquiries and support requests with urgency, professionalism, and a focus on timely resolution. * Identify critical issues and coordinate with cross-functional the company teams to drive prompt escalation and resolution. * Maintain or exceed established response-time compliance standards and service level expectations. * Deliver high-quality client experience to maintain or exceed customer satisfaction…

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