Trusted Access Specialist, Critical Harm Operations

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San Francisco Remote Full-time$189k–$280k / year Posted 5d ago

Above market. This role pays above the $103k median for similar USD roles (40 comparable postings in our corpus).

We work with Product, Engineering, technical support, regional operations, and customer-facing teams to resolve difficult access problems and improve the systems behind them. Our work combines sound judgment on individual cases with better products, clearer guidance, and automation that reduces unnecessary friction. Your primary focus will be improving how the program works. You’ll use complex customer cases to uncover recurring problems, then deliver product, automation, self-service, and support-process improvements. You’ll also own difficult eligibility and access escalations, helping…

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