Mirrai Careers

Сustomer Support Specialist - Japanese Speaker

Company hidden

East Asia Posted 30+ days ago
Responsibilities * Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone * Effectively analyse customer data to make appropriate recommendations and problem resolutions * Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution * Demonstrate excellent customer service by facilitating positive long-term…

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