🌐 WHO WE ARE Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions — big and small. 💼 The Role We are looking for a VP of System Engineering to own three of Bankjoy's most critical engineering functions: Release Management, QA, and DevOps, and to build the quality engineering framework that raises the bar across the entire engineering organization. This is a hands-on leadership role at a critical inflection point in Bankjoy's growth. You will directly lead Release Management, a QA organization including a QA Lead and automation engineers, and a DevOps team including a Senior Platform Architect and DevOps Engineer. You will also maintain a dotted-line relationship with manual QA engineers embedded across engineering value streams, setting quality standards and ensuring consistent practices, while those engineers report directly to their respective tech leads. The ideal candidate has deep roots in quality engineering and platform reliability, has personally built or rebuilt automation programs in multi-platform environments, and has the organizational credibility to drive a cultural shift from manual-heavy to automation-first quality practices. You know what it takes to deliver reliable, compliant software to regulated financial institutions, and you build systems that make quality visible, not judgment-based. 🧠 What You'll Do Engineering Leadership * Lead three core engineering functions (Release Management, QA, and DevOps), owning delivery quality, release discipline, and platform reliability across Bankjoy's engineering organization * Maintain a dotted-line relationship with manual QA engineers embedded across product engineering value streams, setting quality standards and processes org-wide while coordinating with tech leads on day-to-day priorities * Provide hands-on technical leadership, engaging directly with your team on solution design, architecture decisions, production incident response, and complex troubleshooting * Partner closely with the VP of Engineering on cross-cutting initiatives including AI coding adoption, architectural standards, and release coordination * Participate in senior leadership alongside the COO, VP of Engineering, and product leadership Quality Framework: Entire Engineering Organization * Design and implement Bankjoy's engineering quality framework across all value streams, setting standards for unit testing, integration testing, automated regression, and release readiness * Own a modern multi-platform automation framework covering Angular, Swift, and Kotlin * Define and enforce quality gates: explicit go/no-go release criteria that every value stream must meet, including automated coverage thresholds, defect standards, and QE sign-off * Develop and coach the QA organization, elevating the team from manual QA toward a quality engineering model with automation-first practices * Establish test data management, environment parity standards, and CI/CD quality integration across all value streams * Build a quality dashboard visible to engineering and leadership (automation coverage, open defect counts, regression completion rates) so release readiness is transparent, not judgment-based Release Quality & Cross-Functional Collaboration * Partner with the Release Manager to implement a structured release gate process: mid-cycle readiness reviews and formal go/no-go decisions with explicit sign-offs from engineering, QA, and product * Work closely with Technical Support to close the feedback loop between production issues and engineering prioritization, ensuring client-impacting defects drive process changes, not just fixes * Own post-release retrospectives for every release that generates client impact, extracting systemic lessons and driving specific process changes with named owners and deadlines * Partner with product leadership to enforce scope freeze discipline and ensure QA is involved in sprint planning and story grooming, not just at sprint end DevOps & Platform Reliability * Lead DevOps strategy, owning CI/CD pipelines, cloud infrastructure, monitoring, alerting, and platform reliability in partnership with Michael and Jason * Drive platform observability, ensuring engineering and leadership have real-time visibility into system health, deployment frequency, change failure rate, and MTTR * Oversee Site Reliability Engineering practices, building toward a future SRE function as Bankjoy scales * Ensure infrastructure and deployment practices meet security, compliance, and uptime standards required by regulated financial institution clients AI-Driven Engineering Culture * Champion AI-assisted coding and testing adoption across your teams, working alongside the VP of Engineering on the org-wide AI initiative * Embed AI productivity into engineering performance criteria: adoption, output velocity, code quality with AI, and knowledge sharing * Ensure AI tools are used in QA as well as development: AI-assisted test generation, automated test maintenance, and prompt-driven regression coverage 🎯 What You Bring * 10+ years of engineering experience with at least 4 years in engineering leadership, managing QA, DevOps, or platform reliability teams * Deep background in quality engineering; you have personally built or rebuilt automation frameworks, not just overseen them from a distance * Proven experience migrating automation frameworks in a multi-platform environment (web and native mobile, iOS and Android) * Demonstrated success driving a cultural shift from manual-heavy to automation-first QA in a fintech, banking, or similarly regulated environment * Experience implementing release gate processes and enforcing go/no-go decisions under schedule pressure; you have called a no-go and held the line * Hands-on experience with modern automation tooling: Playwright, Cypress, Appium, Maestro, or equivalent; familiarity with Angular, Swift, and Kotlin environments is a strong advantage * Strong DevOps and platform reliability background: CI/CD pipelines, cloud infrastructure (AWS preferred), monitoring, and observability * Experience driving AI coding and testing tool adoption across engineering teams: changed culture and productivity, not just personal usage * Strong technical depth, able to engage directly in solution design, architecture discussions, production incident response, and root-cause analysis * Strong cross-functional credibility; you have worked closely with technical support, release management, and product to solve systemic quality problems * Excellent communication and organizational influence; you can hold senior stakeholders accountable to quality standards without relying on hierarchy 🌟 Nice to Have * Experience in fintech, core banking, or digital banking platforms * Familiarity with credit union or community bank client environments * Experience with SOC 2 Type II, PCI DSS, or similar regulatory compliance contexts * Background working with multi-platform products serving both financial institutions and end consumers * Experience managing QA teams through a transition from manual QA to quality engineering roles * Experience building or managing an SRE function from scratch 🎁 WHAT YOU GET * A fast-paced and collaborative environment * Competitive compensation * Stock options at a well-funded startup * We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA). * We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada). * Retirement plan with 4% company matching * 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing * 3-5 weeks PTO depending on tenure * 5 health days * 15 holidays * End of year shutdown * Performance-based bonuses * Remote first culture ⚖️ EQUAL EMPLOYMENT OPPORTUNITIES AT BANKJOY Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. #LI-Remote

VP of Systems Engineering - Canada

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