Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. Spreetail is looking for an operational leader to join our fulfillment network as an Area Manager. In this role, you will take ownership of either Inbound or Outbound shift operations, leading a team of frontline associates and shift leads to hit daily throughput goals while maintaining high quality and safety standards. This is a critical frontline leadership position designed as a pipeline for advanced operations management across Spreetail’s growing nationwide logistics network. HOW YOU WILL ACHIEVE SUCCESS: * Operational Execution: Lead day-to-day shift operations across inbound receiving/stow or outbound pick/pack/ship, ensuring strict adherence to customer service-level agreements (SLAs) and quality metrics. * Continuous Improvement: Identify operational bottlenecks, eliminate waste, and implement Lean/continuous improvement initiatives to optimize cost-per-unit, fulfillment speed, and inventory accuracy. * Team Leadership & Development: Coach, mentor, and build a culture of accountability among shift leads and fulfillment associates. Conduct structured 1-on-1s, drive talent retention, and cultivate internal promotion pipelines. * Capacity Planning & Carrier Coordination: Partner with supply chain planning and freight carriers to balance labor forecasting against inbound/outbound volume and yard capacity. * Cross-Functional Communication: Serve as the direct operational point of contact for external marketplace partners and carrier reps to resolve exceptions, transit delays, and vendor compliance discrepancies in real time. * Safety & Standards Compliance: Champion a zero-incident culture by enforcing safety protocols, auditing standard operating procedures (SOPs), and maintaining high 5S facility standards. WHAT EXPERIENCE WILL HELP YOU IN THIS ROLE: * Leadership Experience: 2–4 years of direct supervisory experience managing hourly frontline teams, preferably in a high-volume fulfillment center, distribution hub, or manufacturing environment. * Analytical & Data Competency: Intermediate to advanced proficiency in Excel/Google Sheets (pivot tables, VLOOKUPs, data modeling) with a demonstrated ability to interpret production metrics to make shift-level labor adjustments. * Process Documentation: Practical experience in process mapping, drafting standard operating procedures (SOPs), and training diverse workforces to standardized work instructions. * High Emotional Intelligence (EQ): Demonstrated ability to deliver constructive feedback, resolve floor conflicts constructively, and foster an inclusive, high-performance team culture. * Operational Flexibility: Willingness to work non-standard shifts, including peak-season surges, alternating weekends, or extended hours as business volume dictates. In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply! What you can expect from us: • We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. • We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards. • We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. • We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it. Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected]. Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent. #LI-On-site

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