Workforce Planner, Customer Experience

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Auckland Full-time Posted 4w ago

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. This role sits at the intersection of data, operations, and people. You'll build the models that tell us how many people we need and when, across every tier of CX, from our 24/7 rostered shift teams through to our specialist T3 roles. You'll own the rostering and forecasting tools that keep our shift structure running smoothly, track…

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