Workforce Planning Analyst (Maternity Cover)

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Brighton Full-time Posted 9d ago

This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. You’ll proactively drive value through effective planning and detailed analysis of performance, including communicating current and future performance outlooks to stakeholders. You will create and distribute agent schedules based on demand forecasts and operational targets, ensuring optimal resource allocation across all contact channels (Voice, Live Chat, Email, and Tickets). Key components of this role include tracking real time and historical operational…

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