AI Scaled Customer Success Programs

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Boston Full-time$118k–$160k / year Posted 2d ago

Market rate. This role pays around the $153k median for similar USD roles (124 comparable postings in our corpus).

TL;DR This is a senior hybrid role, half building the scaled programs engine, half account ownership. You'll own a cohort of scaled customers directly, running their onboarding, driving adoption, and retaining them, while designing the scaled enablement programs, curricula, webinars, onboarding journeys, and lifecycle communications, that teach an entire customer base how to build with the company. Your book of accounts is a test bed and a live classroom. What you prove there becomes the playbook for the whole CS organization. This role suits a past CSM ready to multiply their impact through…

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