AI Support Engineer, Biosciences - San Francisco

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San Francisco Remote Full-time$180k–$260k / year Posted 30+ days ago

Market rate. This role pays around the $170k median for similar USD roles (103 comparable postings in our corpus).

This is both a builder role and a frontline support role. You will work directly with customers, own complex cases, diagnose technical and operational issues, and coordinate cross-functional teams through resolution. You will also create the intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support life sciences workflows across ChatGPT, Codex, and the the company API. You’ll partner closely with Account Directors, Product, Engineering and Forward Deployed Engineering, Security, Legal, and bioscience subject-matter experts. You will help customers receive…

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