Mirrai Careers

Engineering Support Lead

Company hidden

sf Full-time Posted 2w ago
ENGINEERING SUPPORT LEAD Location: San Francisco · Full time This is a hands-on leadership role. You will stay close to customers and cases while hiring and developing the team, running support across locations, and using AI to help people resolve more problems well. THE FRONTIER YOU'LL WORK ON * AI can gather context, suggest a diagnosis, and draft a reply. A strong support leader knows how to bring those capabilities into a real queue, check their quality, and keep a person accountable for the customer's outcome. You will shape that system. * Every difficult case is product signal. You…

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