Director, Customer Support

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San Francisco Bay Area, California Remote Full-time$240k–$275k / year Posted 9d ago

Above market. This role pays above the $165k median for similar USD roles (61 comparable postings in our corpus).

As inference becomes a core operating layer for modern software companies, the company helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem. This is a builder role, not a pure support management role. Our goal isn't to scale support by continuously adding headcount. It's to build an AI-native support organization where intelligent systems, AI agents, and exceptional technical talent deliver a world-class experience to developers and enterprises at scale. You'll lead our global support function, our technical support teams, and…

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