Dedicated Support Engineering Lead

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San Francisco Remote Full-time$284k–$385k / year Posted 4w ago

Above market. This role pays above the $195k median for similar USD roles (113 comparable postings in our corpus).

Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of the company grows. This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult…

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