Mirrai Careers

Answering Service Manager

Alarm Systems

Quincy, Illinois, United States Full-time Posted 30+ days ago
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Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote. We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service. ⸻ Key Responsibilities As the Answering Service Manager, you will oversee all aspects of our answering service operations, including: * Recruiting, hiring, and onboarding new team members * Creating and managing staff schedules * Ensuring coverage for all shifts, including holidays and weekends * Conducting performance reviews and quality assurance * Supporting a collaborative and respectful team culture ⸻ Desired Skills & Qualifications We’re looking for someone who is: * Friendly, respectful, and professional on the phone * Experienced in business phone communication * Accurate and efficient in typing * Proficient with: * Google Chrome or Firefox * Email and Microsoft Office (Word, Excel, PDFs) * Skilled in multitasking and problem-solving * Able to work independently and as part of a team * Detail-oriented and organized * Experienced in team management and leadership   Compensation & Benefits * Vacation and Holiday pay * Health and dental insurance * 401(k) retirement plan * Commission opportunities for additional sales * Supportive team environment with flexible time-off scheduling * Opportunities for growth in a family-oriented company     ⸻ About Midwest Answer Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.

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