Associate Manager, Operations

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Nashville, Tennessee, United States Posted 2w ago

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. The company is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. What you’ll do * Build and lead a new Nashville-based team of 5-6 support specialists, owning hiring ramp, onboarding, and day-to-day performance from the ground up * Coach reps in real time through call and ticket reviews, live shadowing, and structured 1:1s, turning good performance into great candidate experiences * Own candidate experience quality and KPIs (SLA, quality scores,…

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